Issue Date April 2013
b. AE Accounts. (Only applicable to multi-site AEs) This links all the VTSs within an Authorisation
under a single account. Anyone who the AE allows to order goods and services on the account can
do so for any VTS in the organisation. An AE may choose to give the role to one, or more persons
for the whole of the Authorisation or appoint someone at each VTS within the Authorisation. Money
paid into the account may be used by anyone with an account management role to order goods and
services for any VTS in the Authorisation.
AEs may choose to run their account with a nil balance, paying for goods and services when they order
An AE may fund the account which would allow goods and services to be ordered without accompanying
payment, providing the account has sufficient funds to cover the order. The AE may check their account
balance at any time via the VTS Device or by contacting the VOSA Service Desk. AEs should be aware
that payments that are refused by their banks or building societies will have their order (including test slots)
suspended until payment has been cleared and there is sufficient credit in the account to pay for the goods
or services ordered.
Both types of accounts will be administered by Atos on behalf of VOSA. Payments for goods and
services supplied by or on behalf of VOSA under MOT Computerisation will be processed through these
An AE must select which type of account that they wish to operate prior to Authorisation. The AE has the
option of pre-funding these accounts or paying for the goods or services with the order, there is no
requirement for the account to be pre-funded.
Features of an MOT Account
MOT Accounts have the following features;
Goods and services can be ordered quickly and more efficiently by using the system.
Details of the account can be viewed, or ordered via the VTS Device by the AE or by persons in
appropriate roles. Details of the account can also be obtained by contacting the VOSA Service
The AE may define a threshold below which the account balance is not to fall. If the balance of the
account falls below this threshold the system will automatically inform the AE.
Obtaining Goods and Services
Goods and services may be obtained either by placing a posted written order, by telephone or by using
the VTS Device. Payment will be dictated by the method of ordering:
Telephone orders or those via the VTS Device must be funded by either: Credit Card, Debit Card or
by having sufficient funds available in the account. If there are insufficient funds available the
balance may be made up by additional Credit or Debit Card payment. Where Credit Card payment
is used then there is no refund permitted however the account will be credited.
Fees and Accounts